Multivista Global’s service to our customers does not stop with mere product selling. Our strong relationship with our customers is built on trust and good will, which we have earned through the years through our after sales services. We have a dedicated team of over 100 service engineers, who have been trained by our principals.  

Kirloskar Equipment
Our efforts begin with helping the customers in designing the pneumatic systems, and selection of the appropriate models to suit their requirements. Our various types of after sales services include 

• Erecting (grouting, leveling) and Commissioning of compressors

• Maintaining the compressors within warranty period 

• Preventive maintenance support 

• Periodic health checkup of the equipment to ensure optimal performance. (Pressure testing using IS 10431 Nozzle and Manometer standard)

• Energy Audit at site, and carrying out required drive modifications to reduce power consumption

• Complete overhaul of the compressors

• Annual Maintenance Contracts

• Operational and Maintenance contracts at customer site   

  “ Our internal target for Mean Time to Repair (MTTR) against any complaint, is less than 48hrs. This is ensured through our online complaint monitoring system. The customer logs-in his complaint through our website and our engineers are allocated and moved quickly to the customer site through our centralized tracking systems.”  Mr. K. Ramakrishnan Service-Manager

Timken Bearings

In coordination with Timken engineers our gamut of services to the customer include

• Bearing selection guidance

• Bearing fitment advice and supervision

• Periodic audit at customer site for bearing storage practices

• Condition monitoring services

• Large bore bearing repair services

Today we are equipped with the complete infrastructure to service any Numerical relay both at our service centers and at the customer location. In coordination with Areva engineers we also attend to servicing issues of MICOM relays in terms of software upgrades and installation of relays at customer site. 

Our after sales support has clearly made us differentiate ourselves from being a mere product seller. Today Multivista Global has earned the repute of being an Industrial Solution Provider.